Refund Policy

1. Purpose

This Refund Policy outlines how refunds are handled for services provided by LuxVega Technologies. The purpose is to set clear expectations for recurring services, project work, and vendor-related purchases while preserving fairness for both the client and the business.

2. Scope of This Policy

This policy applies to managed IT support, endpoint security solutions, AI-enabled marketing services, campaign services, social media profiling work, and other professional service engagements delivered by LuxVega Technologies. It should be read together with the signed proposal, statement of work, or service agreement.

3. Monthly and Retainer Services

Monthly retainers and recurring service plans are billed in advance. Once the service period has commenced, the client receives access to ongoing support and operational work. Because these services are provided continuously, recurring fees are typically non-refundable for the current billing cycle unless otherwise specified in a written agreement.

If a client cancels a recurring service before the end of the cycle, the remaining unserved period may not be refunded unless a mutually agreed written arrangement is in place. In some cases, partial credit may be offered if no work has been performed beyond the already provided service period.

4. Project-Based Services

For fixed-scope project engagements, refunds are considered only when there has been a material failure to deliver agreed work, a clear breach of contract by LuxVega Technologies, or a cancellation occurring before deliverables or milestone work has begun. Once a milestone has been completed, a project deliverable has been accepted, or work has been performed based on the approved scope, the corresponding value is generally considered earned and not refundable.

Where applicable, a project may be canceled before kickoff and a deposit may be refunded only to the extent work has not started. Any non-recoverable third-party expenses already incurred may also be deducted.

5. Third-Party Costs and Vendor Purchases

Payments for licenses, software subscriptions, domains, advertising spend, security subscriptions, vendor purchases, or other externally sourced costs are non-refundable once purchased or activated, even if the client later decides not to continue using the service. These amounts are often controlled by third-party providers and may not be recoverable by LuxVega Technologies.

6. Refund Request Procedure

To request a refund review, the client must submit a written request to info@luxvegatech.com or call +1 (987) 654-3210. Requests should include the invoice number, service description, issue being raised, and supporting information about the concern. Refund requests are generally reviewed within 7 business days of receipt.

7. Review and Resolution Timeline

We aim to acknowledge refund requests promptly and provide a resolution or written explanation within 7 to 10 business days after receiving the request and supporting documentation. In some cases, additional verification may be required before a final decision can be made.

8. Chargebacks and Payment Disputes

If a client disputes a charge without first contacting us for a review, the issue may be escalated to a formal billing dispute. We reserve the right to challenge or contest chargebacks that are inconsistent with the agreed contract, delivered work, or accepted service terms. We encourage direct communication to resolve disputes in a faster and more effective way.

9. Exclusions

This policy does not apply to services or products provided by third parties. We are not responsible for refund decisions made by third-party vendors, payment gateways, or platform providers outside of our business operations. Where applicable, the client must pursue any refund request directly with the relevant provider.

10. Contact

If you have questions about billing, cancellations, or refunds, please contact LuxVega Technologies at info@luxvegatech.com, by phone at +1 (987) 654-3210, or by mail at updating soon...